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Kaindl Salzburg
 
 
 
 
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Kaindl Frequently Asked Questions
Marketing
1   Who has access to the Kaindl image database?
2   In what file format are the images saved?
3   Which projects does Kaindl sponsor?
4   Who can I contact to learn more about Kaindl projects?
5   Who is responsible for public relations?
6   Who is responsible for trade shows?
7   Who is responsible for advertising material ?
8   At which trade shows will Kaindl be represented in 2008?
Technical
1   Can laminate flooring be glued to the base surface?
2   Is laminate flooring suitable for underfloor heating?
3   Resting time after installation?
4   How should I clean laminate flooring?
5   Interior climatic conditions?
6   Are laminate grounds suitable for damp locations?
7   What is the correct way to install laminate flooring?
8   What measures of value preservation are available?
9   Should carpets be removed?
10   What should be done if the base surface is uneven?
11   Are movement (expansion) gaps required?
12   What is the largest possible installation area?
13   What should I do if panels are damaged?
14   How is the quality of KAINDL laminate flooring controlled and checked?
15   Do you use recycled wood in the manufacture of your products?
16   Why are vapour barriers always necessary?
17   Does laminate flooring emit formaldehyde? Is it environmentally hazardous?
18   What is the purpose of the various surface structures?
19   Is Kaindl certified pursuant to FSC and PEFC?
20   In what designs and patterns can I obtain worktops, window ledges and forming elements from Kaindl?
21   Which standard is relevant to patterned panels?
22   At what temperatures are melamine edges using hotmelt adhesives applied?
23   What is the difference between HPL and CPL?
24   Can you provide me with processing information for your products?
Sales
1   What sales structure does Kaindl have?
2   Where can the consumer obtain Kaindl products?
3   How can I locate a suitable Kaindl dealer?
4   Which certificates, standards or examination certificates do I need as a carpenter, dealer or export agent?
5   I would also like to obtain Kaindl products for my subsidiaries abroad.
6   Does Kaindl publish recommended retail prices?
7   What is the quickest way to obtain samples?
8   What minimum orders are required to purchase directly from Kaindl?
Logistics
1   How do I get to Kaindl in Wals/Salzburg? How do I get to Kaindl in Lungötz?
2   I have ordered Kaindl products through a retail dealer. Can I collect them directly from Kaindl?
3   Does Kaindl ship around the world from one location or do you have various distribution centres?
Environment
1   Does laminate flooring emit formaldehyde? Is it environmentally hazardous?
2   Do Kaindl products contain harmful substances?
3   What does Kaindl do to reduce transport by road and thus emissions?
4   Is Kaindl actively involved in the sustainable cultivation of forests (keyword FSC/PEFC)?
Marketing
1 Who has access to the Kaindl image database?
The Kaindl image database was especially designed to help our customers create sales documents. Simply use your Kaindl customer number to register.
 
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2 In what file format are the images saved?
*.jpg file format and 300 dpi print quality
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3 Which projects does Kaindl sponsor?
Kaindl sees itself as playing a role in the development of the regional area and thus supports selected projects brought to life to the benefit of Salzburg as living space.  
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4 Who can I contact to learn more about Kaindl projects?
Simply send an email to sales@kaindl.com and we will send you in return all the pertinent information relating to your request as soon as possible.  
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5 Who is responsible for public relations?
Please contact the management board through the secretariat office@kaindl.com if you are interested in regional and national press relations concerning the Kaindl Company. Specialist media are catered for by Sabine Breinbauer. Mail to sbreinbauer@kaindl.com.  
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6 Who is responsible for trade shows?
Please contact Gerhard Dürnberger: mail to gduernberger@kaindl.com
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7 Who is responsible for advertising material ?
Please contact our marketing department sburgstaller@kaindl.com.  
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8 At which trade shows will Kaindl be represented in 2008?
Kaindl won´t participate in any trade show.
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Technical
1 Can laminate flooring be glued to the base surface?
No, our laminate flooring is not suitable for full-surface gluing to the base surface. Full-surface gluing will impede the natural swelling and shrinking behaviour of laminate flooring.  
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2 Is laminate flooring suitable for underfloor heating?
Kaindl laminate flooring can be installed trouble-free in conjunction with hot water underfloor heating systems. Current knowledge suggests that Kaindl laminate flooring should not be installed in conjunction with electric underfloor heating.
Please also see the information sheet on underfloor heating.  
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3 Resting time after installation?
Glued: leave laminate flooring to rest for >24 hours before walking on it.
Glue-free: can be walked on immediately after installation.
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4 How should I clean laminate flooring?
Clean Kaindl laminate flooring with a brush or a vacuum cleaner.
Remove footprints and dirt with a well-wrung cloth. Do not use a wet cloth.
Remove larger stains with special stain remover.
We recommend Kaindl laminate flooring cleaner. 
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5 Interior climatic conditions?
The ideal interior climatic conditions for laminate flooring are 20-22° temperature and 50-60% relative humidity. Excessive changes in air pressure can cause slight joint gap formation and deformations.  
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6 Are laminate grounds suitable for damp locations?
For damp locations not suitably.
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7 What is the correct way to install laminate flooring?
Please see the installation instructions on our website.
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8 What measures of value preservation are available?
Floor mats, felt gliders for furniture legs.
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9 Should carpets be removed?
Carpets must be removed from the base surface before installing Kaindl laminate flooring.
Carpets can cause excessive movement in the tongue and groove section. Subsequent material fatigue can result in a difference in height and joint gaps.  
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10 What should be done if the base surface is uneven?
Any unevenness greater than 3 mm must be ground down or filled.  
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11 Are movement (expansion) gaps required?
Wood expands – a 15 mm gap should always be left between panels and walls or other solid elements (heating pipes, pillars). Transition, closing or end profiles should be used between individual rooms.  
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12 What is the largest possible installation area?
Expansion joints are required in rooms larger than 10m in the longitudinal direction of the planks and wider than 8m in the panel width direction.  
 
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13 What should I do if panels are damaged?
Kaindl will endeavour to settle all complaints in a manner satisfactory to both parties. We therefore advise you to visually check all panels for any damage or defect prior to installation. No complaint will be accepted if a damaged or a visibly defective panel has been fitted. Installation should cease as soon as one of these panels has been discovered.  
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14 How is the quality of KAINDL laminate flooring controlled and checked?
The quality of Kaindl laminate flooring is assured through a continuous quality control process during manufacture, in-house laboratories and external control by Holzforschung Austria (Austrian Timber Research).  
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15 Do you use recycled wood in the manufacture of your products?
Recycled wood is not used in Kaindl's HDF and MDF panels.
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16 Why are vapour barriers always necessary?
It is imperative to apply a vapour barrier to a mineral base surface. Omitting the vapour barrier will result in the exchange of moisture with the base surface and can in time cause the edges to swell and gaps to form due to damage to the tongue and groove connections.  
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17 Does laminate flooring emit formaldehyde? Is it environmentally hazardous?
The laminate flooring we supply consists mainly of wood. The emission of formaldehyde from wood in its natural state lies at around 0.005-0.015ppm. The emission of formaldehyde from our finished products is far below the legal limit values of Emission Class E1 (< 0.1ppm EN717-1). The emission of formaldehyde from our laminate flooring immediately after production and installation lies at 30% of the legal limit values (0.005-0.03ppm). This emission level is not permanent; after six weeks it is down to just one half of these values.  
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18 What is the purpose of the various surface structures?
Surface structures are important for haptics and the effect of the pattern.  
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19 Is Kaindl certified pursuant to FSC and PEFC?
Yes, Kaindl is certified pursuant to PEFC and FSC.
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20 In what designs and patterns can I obtain worktops, window ledges and forming elements from Kaindl?
This information is contained in our Forming Elements Folder. 
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21 Which standard is relevant to patterned panels?
EN 14322 has been in existence since 2004; however, DIN 68765 also still applies.  
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22 At what temperatures are melamine edges using hotmelt adhesives applied?
Bei Bügeleisen die Einstellung WOLLE/SEIDE oder 210 - 230 °C
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23 What is the difference between HPL and CPL?
HPL = High pressure laminate, CPL = Continuous pressure laminate; the main difference lies in the method of manufacture. HPL is manufactured using multiplaten presses, whilst CPL uses a continuous process. CPL can therefore be produced in rolls and sheets. Both variants must fulfil the requirements of EN 438. Thus there is no discernible difference to the end user. KAINDL manufactures CPL only.  
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24 Can you provide me with processing information for your products?
Data sheets and processing information are available for most products. Our team of technicians will be pleased to answer any specific questions.  
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Sales
1 What sales structure does Kaindl have?
Kaindl products are sold exclusively through industry and wholesale.
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2 Where can the consumer obtain Kaindl products?
The end user can obtain Kaindl products through retail dealers or DIY-markets.
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3 How can I locate a suitable Kaindl dealer?
Simply click on Dealer Search and enter your country and postcode to locate your nearest Kaindl dealer.  
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4 Which certificates, standards or examination certificates do I need as a carpenter, dealer or export agent?
Please refer to your contact partner at your retail dealer or contact Kaindl Sales at sales@kaindl.com 
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5 I would also like to obtain Kaindl products for my subsidiaries abroad.
Kaindl has a working dealer network in most countries. You can find the right partner using the Dealer Search.  
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6 Does Kaindl publish recommended retail prices?
No. Your retail dealer or tradesman will provide you with individual price quotes.  
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7 What is the quickest way to obtain samples?
We will be pleased to send you A4 samples sales@kaindl.com, or you can request them through your retail dealer.  
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8 What minimum orders are required to purchase directly from Kaindl?
Kaindl does not operate direct sales. Please contact your retail dealer.  
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Logistics
1 How do I get to Kaindl in Wals/Salzburg? How do I get to Kaindl in Lungötz?
Simply download the route description online under Contact.  
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2 I have ordered Kaindl products through a retail dealer. Can I collect them directly from Kaindl?
This is not possible. As we process around 140 to 160 truck and wagon loads every day (Lungötz+Salzburg) we are unable to organise individual collections for end users and tradesmen.  
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3 Does Kaindl ship around the world from one location or do you have various distribution centres?
Kaindl supplies customers in 80 countries around the world solely from its two sites in Wals near Salzburg and Lungötz im Lammertal.  
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Environment
1 Does laminate flooring emit formaldehyde? Is it environmentally hazardous?
The laminate flooring we supply consists mainly of wood. The emission of formaldehyde from wood in its natural state lies at around 0.005-0.015 ppm. The emission of formaldehyde from our finished products is far below legal limit values of Emission Class E1 (< 0.1ppm EN717-1). The emission of formaldehyde from our laminate flooring immediately after production and installation lies at 0.005-0.03ppm. This emission level is not permanent; after six weeks it is down to just one half of these values.  
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2 Do Kaindl products contain harmful substances?
Kaindl products are absolutely safe. Kaindl manufactures in compliance with Austrian and European standards and is routinely inspected by institutes of world repute.  
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3 What does Kaindl do to reduce transport by road and thus emissions?
Kaindl has transferred transports between the two sites from road to rail and reduced the number of truck journeys by up to 11,000 per year. In addition, a large quantity of raw materials is delivered by rail.  
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4 Is Kaindl actively involved in the sustainable cultivation of forests (keyword FSC/PEFC)?
Kaindl is participating in the PEFC Audit in the "Tauern Region" (Region 8).  
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