Marketing

  • Who has access to the Kaindl image database?
  • What file format are the images saved in?
  • Which projects does Kaindl sponsor?
  • Who can I contact to learn more about Kaindl projects?
  • Who is responsible for public relations?
  • Who is responsible for trade shows?

The Kaindl image database was specifically designed to help our customers create sales documents. Simply use your Kaindl customer number to register.

*.jpg file format and 300 dpi print quality

Kaindl sees itself as playing a role in the development of the regional area and therefore supports selected projects brought to life to the benefit of Salzburg as living space.

Simply send an email to sales@kaindl.com and we will send you in return all the pertinent information relating to your request as soon as possible.

Please contact the management board through the secretariat office@kaindl.com if you are interested in regional and national press relations concerning the Kaindl company. Franz Hölzl fhoelzl@kaindl.com takes care of media enquiries from around the world.

Please contact Ingrid Kronbichler: ikronbichler@kaindl.com

Laminate flooring

  • How should I clean laminate flooring?
  • What measures of value preservation are available?
  • What is the purpose of the various surface structures?
  • How is the quality of KAINDL laminate flooring controlled and checked?
  • Do you use recycled wood in the manufacture of your products?
  • Does laminate flooring emit formaldehyde? Is it environmentally hazardous?
  • Is Kaindl laminate flooring is certified pursuant to FSC and PEFC?

Simply clean your Kaindl laminate flooring with a broom or vacuum cleaner. Remove footprints and dirt with a well-wrung cloth. Do not use a wet cloth. Remove larger stains with special stain remover. We recommend Kaindl cleaning solution for laminate flooring.

Floor mats, felt gliders for furniture legs.

Surface structures are important for haptics and the effect of the pattern.

The quality of Kaindl laminate flooring is assured through a continuous quality control process during manufacture maintained by external companies, in-house laboratories and external control by Holzforschung Austria (Austrian Timber Research).

No recycled wood is used in Kaindl's HDF and MDF panels.

The laminate flooring we supply consists mainly of wood. The emission of formaldehyde from wood in its natural state lies at around 0.005-0.015ppm. The emission of formaldehyde from our finished products is far below the legal limit values of Emission Class E1 (< 0,1ppm EN717-1). The formaldehyde levels emitted from our flooring immediately after production lie at around 30% of the legally permissible value (0.005-0.03ppm). This emission level is not continuous; after six weeks it is down to just one half of these values.

Yes, Kaindl laminate flooring is certified pursuant to PEFC and FSC.

Wood flooring

  • Are your rooms are bright and let in a lot of sunlight?
  • Are wood floors produced in an ecologically sustainable way?
  • Is it possible to sand the surface even though the material is very thin?
  • How should I clean wood flooring?
  • What measures of value preservation are available?
  • How is the quality of KAINDL wood flooring controlled and checked?
  • Do you use recycled wood in the manufacture of your products?
  • Does Kaindl wood flooring emit formaldehyde? Is it environmentally hazardous?
  • Are the lacquers used solvent-free?
  • Is Kaindl wood flooring certified pursuant to PEFC?

KAINDL wood design floors are extremely lightfast ? they will not change colour even under heavy exposure to sunlight. The 20-year availability warranty means you can obtain replacement parts in the event of damage or conversion that are identical in colour to your existing floor.

 

The effect of sunlight (UV radiation) causes a natural change to the colour of KAINDL  wood flooring. These colour changes can vary considerably depending on the type of wood and the intensity of its exposure to sunlight.  It is a characteristic of wood that underlines the natural impression of wood flooring.

KAINDL wood floors preserve forests as the covering layer is only 0.6 mm thick. All the wood used, including the substrate material, is from absolutely sustainable forests. In general, tropical woods are not used; they are rather reproduced using a specially developed colour and design creation process.

In principle, KAINDL wood floors are not intended for sanding. By the way, a maximum of no more than 5% of wood floors laid today are ever sanded in their lifetime. The reasons are high costs and intensive dust development. Wood dust is classed as a hazardous substance.

 

Any part that becomes damage over time is easily and quickly replaced thanks to the unproblematic laying method.

 

By the way, many KAINDL wood floors have an availability guarantee of 20 years. This is possible because these floors are extremely light-fast and do not change colour, unlike conventional flooring. Superficial damage is easily remedied using our repair kit.

Simply clean your Kaindl wood flooring with a broom or vacuum cleaner. Remove footprints and dirt with a well-wrung cloth. Do not use a wet cloth. Remove larger stains with special stain remover. We recommend Kaindl cleaning solution for laminate flooring.

Floor mats, felt gliders for furniture legs.

The quality of Kaindl wood flooring is assured through a continuous quality control process during manufacture maintained by external companies, in-house laboratories and external control by Holzforschung Austria (Austrian Timber Research).

No recycled wood is used in Kaindl's HDF and MDF panels.

The wood flooring we supply consists mainly of wood. The emission of formaldehyde from wood in its natural state lies at around 0.005-0.015ppm. The emission of formaldehyde from our finished products is far below the legal limit values of Emission Class E1 (< 0,1ppm EN717-1). The formaldehyde levels emitted from our wood flooring immediately after production lie at around 30% of the legally permissible value (0.005-0.03ppm). This emission level is not continuous; after six weeks it is down to just one half of these values.

Kaindl uses UV-based solvent-free lacquers for its real wood flooring.

Yes, Kaindl wood flooring is certified pursuant to PEFC.

Interior Design

  • Which standard is relevant to melamine faced boards?
  • At what temperatures are melamine edges using hotmelt adhesives applied?
  • What is the difference between HPL and CPL?

EN 14322 has been in existence since 2004; however, DIN 68765 is also valid.

Irons should be set to WOOL/SILK or 210 - 230°C

HPL = High pressure laminate, CPL = Continuous pressure laminate; the main difference lies in the method of manufacture. HPL is manufactured using multiplaten presses, whilst CPL?uses a continuous process. CPL can therefore be produced in rolls and sheets. Both variants must fulfil the requirements of EN 438. Thus, there is no discernible difference to the end user. KAINDL manufactures CPL only.

Charismo

  • What designs are available for the Kaindl Charismo?
  • What criteria apply to further processing?
  • Is there a specific installation direction?
  • What products is Kaindl Charismo suitable for?
  • Is Kaindl Charismo available with sequences?
  • How are individual strip widths defined?

The Kaindl Charismo product range comprises three different designs:


Nature Mix: created from all quartersand crown-cut patterns including flake and other specific features of wood.


Structure: created from numerouscrown-cut patterns in small sequences, interspersed with half crowns.


Elegant (plain): created fromnumerous quarters and half crowns in small sections with only smalldistinctive wood characteristics.

We recommend subjecting both sides


Same sanding method


Same staining


Same surface finish (e.g. lacquer, waxor oil)

No. Kaindl Charismo can be installed vertically and horizontally.

Furniture manufacture (focus), partition wall systems and wall panelling.

The special joint form together with a mix of various packages results in a consistent sequence across 5 to 8 boards – an additional benefit of Charismo!

The defined widths of veneer strips range from 9 cm to 15 cm. This selection results in an appealing, harmonious progression of the four sheets.

Floor

  • What is the right way to install Kaindl flooring?
  • Can flooring be glued to the base surface?
  • Are the floors suitable for underfloor heating?
  • Should carpets be removed?
  • What should be done if the base surface is uneven?
  • Why are vapour barriers always necessary?
  • Are movement (expansion) gaps required?
  • How large can the maximum installation area be?
  • What should I do if panels are damaged?
  • Resting time after installation?
  • Interior climatic conditions?
  • Is laminate flooring suitable for wet-rooms?

Please see the installation instructions on our website.

No, Kaindl flooring is not suitable for full-surface gluing to the base surface. Full-surface gluing will impede the natural swelling and shrinking behaviour of the flooring.

Kaindl floors are suitable for use with hot-water underfloor heating systems. However, current knowledge suggests that Kaindl flooring should not be installed in conjunction with electric underfloor heating. Please write to info@floorhouse.at and request the current information leaflet on underfloor heating.

Carpets must be removed from the base surface before installing Kaindl laminate flooring. Carpets can cause excessive movement in tongue and groove sections. Subsequent material fatigue can result in a difference in height and gaps in the joint.

Any unevenness greater than 3 mm must be ground off or filled.

Applying a vapour barrier to a mineral base surface is mandatory. Omitting the vapour barrier will result in the exchange of moisture with the base surface and can, after the floor has been used for some time, cause the edges to swell and gaps to form due to damage to the tongue and groove connections.

Wood expands ? a 15 mm gap should always be left between panels and walls or other solid elements (heating pipes, pillars). Transition, closing or end profiles should be used between individual rooms.

Expansion joints are required in rooms larger than 10 metres in the longitudinal direction of the planks and wider than 8 metres in the direction of panel width.

Kaindl endeavours to find a mutually acceptable solution to any complaint. we therefore kindly ask you to check the panels for visual defects prior to installation. Processed panels are excluded from complaint! Processing must cease immediately as soon as damage is discovered!

Adhesive bonding: wood flooring should be left for >24 hours before it is walked on.

 

Glueless: the floor can be walked on immediately after installation.

The ideal interior climatic conditions for wood flooring are 20-22° and 50-60% relative humidity. Excessive changes in air pressure can cause slight joint gap formation and deformations.

Not suitable for wet-rooms.

FloorUp

  • Which Kaindl floors can I use for wall cladding?
  • Can I also install the boards vertically?
  • Can I also mount the boards to the ceiling?
  • What must the condition of the wall be like?
  • What tools do I need for easy installation?
  • How do I level out any unevenness with the assembly profiles?
  • How do I attach the assembly profiles?
  • Can cables run behind boarded surfaces?
  • What is the maximum width that can be boarded?
  • Why do I need to remove the profile of the boards on the outer edges of the planks before installation?
  • What can I do if a profile clip on a 7mm floor is attached to loosely to the panel?
  • What can happen if I do not keep within the specified distances from walls or panels?
  • Can I hang a shelf/picture on the cladded wall?
  • Can I screw the clips for attaching the skirting boards directly to the wall?

You can mount all floors from the Kaindl range with floor thicknesses between 7 and 10.5mm to the wall.

 

->Installation-FAQ

 

We generally recommend horizontal installation since this is the most suitable and easiest method of installation for FloorUp.

 

-> Further information for installation

No.

Generally, no special preparatory work is required. The wall surface must be dry. In new buildings it must be ensured that there is no construction moisture. Straight and level walls are of advantage. Over 1m, the dimensional deviation should be within the range 0 to 5mm (according to DIN 18202).

Commercially available tools: tape measure, spirit level, rubber hammer, pencil, saw for cutting the boards, screwdriver or cordless screwdriver, drill, hacksaw, possibly a straight edge.

On uneven walls, the assembly profiles must be aligned to form a straight line along the front. The easiest way to achieve this is to use a straight edge together with spacing plates available in DIY stores or from Kaindl Floor House that are suitable for FloorUp.

It is important to use the correct type of plug and correct screw length for your wall or floor construction. The diameter of the screw head must be larger than the hole in the assembly profile. We recommend e.g. 6mm plugs and galvanised screws with a thickness of of 4.5-6mm.

Yes. Cables can easily be installed between assembly profiles and pulled out through the outlets.

Maximum width 6 m. In the case of longer wall sections, the wall must be divided into appropriate sections. An expansion gap of 24 mm must be provided between two sections and sealed along the vertical outer edges with 2 edge trims (left and right).

 

-->Picture

 

So that the profile clips of the edge trims can be easily moved and thus cover the expansion joints.

Squeeze the profile clip together with your fingers.

Wood expands ? our boards therefore need expansion joints to walls or solid objects (e.g. door frames). The material requirements changes and no longer corresponds to the specifications. What can also happen is that the edge trim no longer covers the joints or that profile clips cannot be pushed sufficiently far back (e.g. if the distance to the wall is too large).

Generally not. All loads must be supported directly by the wall behind. This means that fixtures for shelves or a TV must be properly mounted to the wall. We recommend making all cut-outs for fixtures etc. larger and provide them with appropriate covers.

Yes, this is easily possible.

Sales

  • What sales structure does Kaindl have?
  • Where can the consumer obtain Kaindl products?
  • How can I locate a suitable Kaindl dealer?
  • I would also like to obtain Kaindl products for my subsidiaries abroad.
  • Which certificates, standards or examination certificates do I need as a carpenter, dealer or export agent?
  • Can you provide me with processing information for your products?
  • Does Kaindl publish recommended retail prices?
  • Are there any samples available?
  • What minimum orders are required to purchase directly from Kaindl?

Kaindl products are sold exclusively via the furniture industry and wholesalers.

The end user can obtain Kaindl products through retail outlets and building supply stores.

Simply click on Dealer Search and enter your country and postcode to locate your nearest Kaindl dealer.

Kaindl has a working dealer network in most countries. You can find the right partner using the Dealer Search function.

Please refer to your contact partner at your retail outlet or contact Kaindl Sales at sales@kaindl.com.

Data sheets and processing information are available for most products. Our team of technicians will be pleased to answer any specific questions.

Yes, we publish recommended retail prices.

We will be pleased to end you A4 samples. You can request them directly from our website or request them from your retail dealer.

Kaindl does not operate direct sales. Please contact your retail dealer.

Logistics

  • How do I get to Kaindl in Wals/Salzburg? How do I get to Kaindl in Lungötz?
  • I have ordered Kaindl products through a retail dealer. Can I collect them directly from Kaindl?
  • Does Kaindl ship around the world from one location or do you have various distribution hubs?

Simply download the route description online under Contact.

This is not possible. As we process around 140 to 160 truck and wagon loads every day (Lungötz + Salzburg) we are unable to organise individual collections for end users and tradesmen.

Kaindl supplies customers in 80 countries around the world exclusively from its two sites in Wals near Salzburg and Lungötz im Lammertal.

Enviroment

  • Does laminate flooring emit formaldehyde? Is that environmentally hazardous?
  • Do Kaindl products contain harmful substances?
  • What does Kaindl do to reduce transport by road and thus emissions?
  • Is Kaindl actively involved in the sustainable cultivation of forests (keyword FSC/PEFC)?
  • Are Kaindl products Greenguard certified?

The laminate flooring we supply consists mainly of wood. The emission of formaldehyde from wood in its natural state lies at around 0.005-0.015 ppm. The emission of formaldehyde from our finished products is far below the legal limit values of Emission Class E1 (< 0,1ppm EN717-1). The emission of formaldehyde from our laminate flooring immediately after production and installation lies at 0.005-0.03ppm. This emission level is not continuous; after six weeks it is down to just one half of these values.

Kaindl products are absolutely safe. Kaindl manufactures in compliance with Austrian and European standards and is routinely inspected by institutes of world repute.

Kaindl has transferred transports between the two sites from road to rail and reduced the number of truck journeys by up to 11,000 per year. In addition, a large quantity of raw materials is delivered by rail.

Kaindl is participating in the PEFC Audit in the "Tauern Region" (Region 8).

All Kaindl laminate and wood floors are Greenguard certified.